Service & Delivery Process Control
Systematic Quality Planning
 An organization can resolve inconsistent quality product or service outcomes, uncontrollable waste and unpredictable delivery of products and services by defining standards of performance from patient admittance to reimbursement, implementing a Quality Plan and conducting a Failure Modes & Effects Analysis to foresee potential process failures modes.
The organization will implement a systemic quality plan that integrates into the care giving process and deploy scarce resources strategically at achieving quality metrics.
This approach utilizes extensive implementation experience and will reference standards such as ISO 9000, Food & Drug Administration 21 CFR 820 Quality System Regulation and 21 CFR 211 Current Good Manufacturing Practice.
The Approach
- Develop Patient Pathway
- Identify inter-department linkages
- Identify safety, quality, cost, delivery & service specifications
- Develop process Quality Control Plan
- Identify process gaps & weaknesses
- Implement corrective action plan
- Integrate Control Plan into standard operating procedures
- Conduct training and coach for compliance
- Conduct Failure Mode & Effects Analysis (FMEA)
- Update Control Plan and implement corrective action
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